Frågor och svar

Shipping Policy

Shipping is free within the United States and Canada.

For other countries and regions:

• Orders up to 50 pieces: Shipping fee is $10.
• Orders from 51 to 99 pieces: Shipping fee is $20.
• Orders of 100 pieces or more: Shipping fee is $0.25 per piece.

DDP (Delivered Duty Paid) Shipping

For the countries listed below, we offer DDP (Delivered Duty Paid) shipping. Under this shipping method, customers are not required to handle customs clearance or pay import duties (except for Canada, where local taxes and duties may still apply).

USA – UPS Express (excluding Alaska and Hawaii)

United Kingdom – Local DPD Express

Europe – UPS Express / DPD Express / DHL Express

European countries eligible for DDP shipping:

Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, and Spain.

All EU parcels are processed through our EU logistics hub in Germany to ensure faster customs clearance and stable delivery.

Insurance Policy

Shipping insurance is only available for orders delivered to Europe, the United Kingdom, Japan, and South Korea.

Orders shipped to all other countries and regions are not covered by insurance. ChicVape is not responsible for customs issues, import restrictions, package seizures, shipping delays, loss, damage, or any other shipping-related risks that may occur after the order has been dispatched.

Customers are strongly advised to verify local import regulations and product restrictions before placing an order.

By placing an order, the customer acknowledges and accepts the shipping and insurance policies stated above.

Leveranstid：

Räkna med 1-5 arbetsdagar för bearbetning och produktionstid innan din beställning skickas ut.

Du kan nter beställningssidan för att se https://chicvape.com/my-account/orders/

Och spårningsnummer skickas till dig via e-post.
Du får ett spårningsnummer i e-postmeddelandet med leveransbekräftelsen. Du kan använda numret och spåra din beställning på https://www.17track.net

Ja, vi stöder internationella kreditkortsbetalningar.

Orderpriserna inkluderar alla skatter, inklusive tullavgifter (utom Kanada).

Under normala omständigheter återbetalas pengarna direkt till ditt bankkort, och det tar cirka 3~15 dagar. Den specifika tiden beror huvudsakligen på behandlingstiden hos din lokala bank.

Ändring av din beställning är tillåten senast kl. 11.00 (PDT.-7 GMT) samma dag som beställningen gjordes. Du kan kontakta oss via [email protected] för att begära ändring.

Om du behöver kontakta oss, vänligen skicka e-post ([email protected])oss eller kontakta oss via whatapp. Vi kommer att hantera dina frågor snabbt.