{"id":57,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-basic\/?page_id=57"},"modified":"2026-06-16T08:43:33","modified_gmt":"2026-06-16T08:43:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/chicvape.com\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div  class=\"sec_row container-fluid\"><div data-vc-parallax=\"1.5\" class=\"vc_row wpb_row vc_row-fluid no-padding vc_custom_1579287049378 vc_row-has-fill vc_general vc_parallax vc_parallax-content-moving\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et-light-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid max_width\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element   vc_custom_1562722170105\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1>FAQ<\/h1>\n<h4>Questions les plus fr\u00e9quemment pos\u00e9es<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579116490670\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>L'essentiel du shopping<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-o-shape-group vc_tta-controls-align-left\" style=\"--vc-tta-spacing: 0px; --vc-tta-gap: 0px;\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1522322738673-aea3abb5-b800fe1b-0bf9\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1522322738673-aea3abb5-b800fe1b-0bf9\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Quelles sont les m\u00e9thodes d'exp\u00e9dition disponibles ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Pays avec lesquels nous pouvons exp\u00e9dier\u00a0<strong>DDP<\/strong>\u00a0(<strong>Droits de douane pay\u00e9s<\/strong>) M\u00e9thode, elle ne n\u00e9cessite pas de d\u00e9douanement et aucun droit de douane pour vous\uff08except\u00e9 le Canada\uff09. Ils vous seront exp\u00e9di\u00e9s en toute s\u00e9curit\u00e9<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1522322738697-88e8c59b-62ccfe1b-0bf9\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1522322738697-88e8c59b-62ccfe1b-0bf9\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Quelles sont vos politiques d'exp\u00e9dition et de retour ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p class=\"p1\"><b>Shipping Policy<\/b><\/p>\n<p class=\"p2\">Shipping is free within the United States and Canada.<\/p>\n<p class=\"p2\">For other countries and regions:<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Orders up to 50 pieces: Shipping fee is $10.<\/li>\n<li class=\"li2\">Orders from 51 to 99 pieces: Shipping fee is $20.<\/li>\n<li class=\"li2\">Orders of 100 pieces or more: Shipping fee is $0.25 per piece.<\/li>\n<\/ul>\n<p class=\"p1\"><b>DDP (Delivered Duty Paid) Shipping<\/b><\/p>\n<p class=\"p2\">For the countries listed below, we offer DDP (Delivered Duty Paid) shipping. Under this shipping method, customers are not required to handle customs clearance or pay import duties (except for Canada, where local taxes and duties may still apply).<\/p>\n<p class=\"p2\"><b>\u00c9tats-Unis<\/b> \u2013 UPS Express (excluding Alaska and Hawaii)<\/p>\n<p class=\"p2\"><b>United Kingdom<\/b> \u2013 Local DPD Express<\/p>\n<p class=\"p2\"><b>Europe<\/b> \u2013 UPS Express \/ DPD Express \/ DHL Express<\/p>\n<p class=\"p2\">European countries eligible for DDP shipping:<\/p>\n<p class=\"p2\">Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, and Spain.<\/p>\n<p class=\"p2\">All EU parcels are processed through our EU logistics hub in Germany to ensure faster customs clearance and stable delivery.<\/p>\n<p class=\"p1\"><b>Insurance Policy<\/b><\/p>\n<p class=\"p2\">Shipping insurance is only available for orders delivered to Europe, the United Kingdom, Japan, and South Korea.<\/p>\n<p class=\"p2\">Orders shipped to all other countries and regions are not covered by insurance. ChicVape is not responsible for customs issues, import restrictions, package seizures, shipping delays, loss, damage, or any other shipping-related risks that may occur after the order has been dispatched.<\/p>\n<p class=\"p2\">Customers are strongly advised to verify local import regulations and product restrictions before placing an order.<\/p>\n<p class=\"p2\">By placing an order, the customer acknowledges and accepts the shipping and insurance policies stated above.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>D\u00e9lai d'exp\u00e9dition\uff1a<\/p>\n<table>\n<tbody>\n<tr>\n<td>Pays<\/td>\n<td>Mode d'exp\u00e9dition<\/td>\n<td>D\u00e9lai d'exp\u00e9dition<\/td>\n<\/tr>\n<tr>\n<td>\u00c9TATS-UNIS<\/td>\n<td>UPS local au sol<\/td>\n<td>8~15 jours<\/td>\n<\/tr>\n<tr>\n<td>ROYAUME-UNI<\/td>\n<td>DPD Express local<\/td>\n<td>7~12 jours<\/td>\n<\/tr>\n<tr>\n<td>Allemagne<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>8~15 jours<\/td>\n<\/tr>\n<tr>\n<td>France<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Belgique<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Luxembourg<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>8~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Pays-Bas<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>R\u00e9publique tch\u00e8que<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Pologne<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Croatie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Slovaquie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Slov\u00e9nie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>8~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Finlande<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Danemark<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Su\u00e8de<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Autriche<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Italie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Hongrie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>9~15 Days<\/td>\n<\/tr>\n<tr>\n<td>Lituanie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Estonie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>12~15 Days<\/td>\n<\/tr>\n<tr>\n<td>Lettonie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Gr\u00e8ce<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Irlande<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Portugal<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>8~15 jours<\/td>\n<\/tr>\n<tr>\n<td>Espagne<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10~15 jours<\/td>\n<\/tr>\n<tr>\n<td>EAU (Duba\u00ef uniquement)<\/td>\n<td>Ligne sp\u00e9cialis\u00e9e de Duba\u00ef<\/td>\n<td>12~18 jours<\/td>\n<\/tr>\n<tr>\n<td>Afrique du Sud<\/td>\n<td>Ligne d\u00e9di\u00e9e \u00e0 l'Afrique du Sud<\/td>\n<td>15~25 jours<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1522322884722-77aa01b6-d3ecfe1b-0bf9\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1522322884722-77aa01b6-d3ecfe1b-0bf9\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Quand ma commande sera-t-elle exp\u00e9di\u00e9e ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Veuillez pr\u00e9voir un d\u00e9lai de traitement et de production de 1 \u00e0 5 jours ouvrables pour l'exp\u00e9dition de votre commande.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1693371697749-08421e7a-5f91\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1693371697749-08421e7a-5f91\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Comment puis-je suivre ma commande ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Vous pouvez entrer dans la page de commande pour voir <a href=\"https:\/\/chicvape.com\/fr\/mon-compte\/ordres\/\">https:\/\/chicvape.com\/my-account\/orders\/ <\/a><\/p>\n<p>Le num\u00e9ro de suivi vous sera envoy\u00e9 par e-mail.<br \/>\nUn num\u00e9ro de suivi vous sera fourni dans votre courriel de confirmation d'exp\u00e9dition. Vous pouvez utiliser ce num\u00e9ro et suivre votre commande \u00e0 l'adresse suivante <a href=\"https:\/\/www.17track.net\">https:\/\/www.17track.net<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579116498597\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>Paiements<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-o-shape-group vc_tta-controls-align-left\" style=\"--vc-tta-spacing: 0px; --vc-tta-gap: 0px;\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1555532166627-d18a27a7-6515\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1555532166627-d18a27a7-6515\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Quels sont les modes de paiement accept\u00e9s ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Nous acceptons actuellement les paiements par carte de cr\u00e9dit (Visa, Mastercard), par virement bancaire direct et par Crypto Wallet.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1555532166698-b9e07fe9-85b4\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1555532166698-b9e07fe9-85b4\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Acceptez-vous les cartes de cr\u00e9dit internationales ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Oui, nous acceptons les paiements internationaux par carte de cr\u00e9dit.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1555532166782-e41f6de6-d637\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1555532166782-e41f6de6-d637\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Facturez-vous une taxe sur les ventes pour tout article ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Les prix des commandes s'entendent toutes taxes comprises, y compris les droits de douane (sauf au Canada).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579116504661\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>Exp\u00e9dition et retours<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-o-shape-group vc_tta-controls-align-left\" style=\"--vc-tta-spacing: 0px; --vc-tta-gap: 0px;\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1554865954832-7b4f4f32-3205\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1554865954832-7b4f4f32-3205\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Je souhaite retourner mon achat ! Que dois-je faire ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Vous pouvez toujours nous contacter pour toute question concernant les retours \u00e0 l'adresse suivante\u00a0\u00a0<a href=\"mailto:support@chicvape.com\">support@chicvape.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1554865954888-c3d499b3-2d6e\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1554865954888-c3d499b3-2d6e\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Combien de temps faut-il pour obtenir un remboursement ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Dans des circonstances normales, le remboursement sera effectu\u00e9 directement sur votre carte bancaire et prendra environ 3 \u00e0 15 jours. Le d\u00e9lai d\u00e9pend principalement du temps de traitement de votre banque locale.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1554865954966-a58332cc-34e7\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1554865954966-a58332cc-34e7\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Comment puis-je annuler ou modifier ma commande ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Vous pouvez modifier votre commande au plus tard \u00e0 23h00 (PDT.-7 GMT) le jour m\u00eame de la passation de la commande. <a href=\"\/fr\/support@chicvape.com\/\">support@chicvape.com<\/a> pour demander une modification.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1554865955032-f07c32a3-1c21\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1554865955032-f07c32a3-1c21\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Comment puis-je obtenir de l'aide si j'en ai besoin ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Si vous avez besoin de nous contacter, envoyez-nous un courriel (<a href=\"mailto:support@chicvape.com\">support@chicvape.com<\/a>)ou contactez-nous par whatapp. Nous r\u00e9pondrons rapidement \u00e0 vos questions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579116504661\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>Shipping Protection<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>If your parcel is lost in transit, we will reship or refund<br \/>\nIf delivery is delayed, we provide tracking support<br \/>\nCustoms issues will be handled case by case<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579116504661\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>Why Choose Our DDP Shipping?<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>No hidden customs fees<br \/>\nPre-cleared shipping routes<br \/>\nFaster EU delivery via Germany hub<br \/>\nReal-time tracking available<br \/>\nStable logistics for wholesale orders<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container-fluid\"><div class=\"vc_row wpb_row vc_row-fluid no-padding vc_custom_1578537181414 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid max_width vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5 class=\"fancy-title\">Contact<\/h5>\n<h2>Vous avez encore des questions ?<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<div id=\"et-button-6a6345251cb85\" class=\"et_btn_align_center animation bottom-to-top\">\n\t\t\t<a href=\"#\" class=\"et_btn button et_btn_md solid color-#b9a16b  arrow-enabled\"  role=\"button\" title=\"Nous contacter\" ><span>Nous contacter<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\r\n\t width=\"30px\" height=\"18px\" viewbox=\"0 0 30 18\" enable-background=\"new 0 0 30 18\" xml:space=\"preserve\">\r\n<path class=\"handle\" d=\"M20.305,16.212c-0.407,0.409-0.407,1.071,0,1.479s1.068,0.408,1.476,0l7.914-7.952c0.408-0.409,0.408-1.071,0-1.481\tl-7.914-7.952c-0.407-0.409-1.068-0.409-1.476,0s-0.407,1.071,0,1.48l7.185,7.221L20.305,16.212z\"\/>\r\n<path class=\"bar\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1,8h28.001c0.551,0,1,0.448,1,1c0,0.553-0.449,1-1,1H1c-0.553,0-1-0.447-1-1\tC0,8.448,0.447,8,1,8z\"\/>\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"FAQ's Most frequently asked questions Shopping Basics What Shipping Methods Are Available? Countries that we can ship with\u00a0DDP\u00a0(Delivery duty paid) Method, it doesn\u2019t request you do customs clearance and no duties for you\uff08except Canada\uff09. They will be safely shipped to you What are your shipping and return policies? Shipping Policy [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chicvape.com\/fr\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chicvape.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chicvape.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chicvape.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chicvape.com\/fr\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":3,"href":"https:\/\/chicvape.com\/fr\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":19059,"href":"https:\/\/chicvape.com\/fr\/wp-json\/wp\/v2\/pages\/57\/revisions\/19059"}],"wp:attachment":[{"href":"https:\/\/chicvape.com\/fr\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}